HELP & Support
Our customers are very important to us, and we want to make sure you have everything you need. Learn more about our shop's policies and ordering info below. If you can't find what you are looking for or need immediate assistance, please contact us via phone or email and we'll be happy to help!
Policy Info
What is your Delivery Area?
Our shop locally serves the following cities and surrounding areas:
- Petaluma
- San Rafael
Do you deliver to local hospitals?
Yes we do! Here is a list of hospitals that we deliver to locally.
If you do not see the hospital you are looking for, please give us a call at (415) 342-0993, we may be able to accommodate special requests.
- Kaiser Permanente San Rafael Medical Center
If you do not see the hospital you are looking for, please give us a call at (415) 342-0993, we may be able to accommodate special requests.
Can you deliver to a funeral home?
Yes we can. We deliver to local funeral homes daily. Below is a list of the funeral homes that we deliver to.
If you do not see the funeral home you are looking for, please give us a call at (415) 342-0993, we may be able to accommodate special requests.
- Keaton's Mortuary
- Mount Tamalpais Cemetery
If you do not see the funeral home you are looking for, please give us a call at (415) 342-0993, we may be able to accommodate special requests.
Do you deliver to nursing homes?
Yes, we do. Nothing brightens someone's day like flowers. Here is a list of local nursing homes that we deliver flowers to, daily.
If you do not see the nursing home you are looking for, please give us a call at (415) 342-0993, we may be able to accommodate special requests.
- Nazareth House
- Smith Ranch Care Ctr
- Fifth Avenue Health Care Ctr
- Northgate Convalescent Hosp
- Primrose San Rafael
- Hillside Care Ctr
- Greenwood Assisted Living
- Rafael Convalescent Hospital
- Aldersly Retirement Community
- San Rafael Healthcare & Wellness Centre
- Villa Marin
- All Saints Extended Care
- St Michael's Extended Care
- Pine Ridge Care Ctr
- Hampton Court Assisted Living
- Cogir of San Rafael Memory Care
- Almavia of San Rafael
If you do not see the nursing home you are looking for, please give us a call at (415) 342-0993, we may be able to accommodate special requests.
Do you deliver to retirement communities?
Of course we do! Below is a list that we deliver to.
If you do not see the retirement community you are looking for, please give us a call at (415) 342-0993, we may be able to accommodate special requests.
- Schon Hyme Rest Home
- Daniel Rest Home
- Schon Hyme Rest Home II
- Drake Terrace
- Golden Home
- Terra Linda Christian Homes
- Bretano House
- Rose's Residential Care Fac
- Long Life Living
- San Rafael Commons
- Amalgamated Retirement Board
- Smith Ranch Homes Homeowners
- Parfitt's Rest Home III
- Smith Ranch Marketing Assoc
- Pilgrim Park Apartments
- Hacienda Rest Home II
- Terra Linda Christian Home
- Hacienda Rest Home
If you do not see the retirement community you are looking for, please give us a call at (415) 342-0993, we may be able to accommodate special requests.
Ordering Info
I tried placing an order, but it didn't go through. What can I do?
Oh no! We apologize for the inconvenience. Please make sure you’re using the most recent version of your browser program. If not, you may need to download an update from the software maker’s website. If the problem persists, please call us at (415) 342-0993 and we are more than happy to help you over the phone.
How can I pay?
We accept the following payment types: ApplePay,Visa,MasterCard,Discover Network,American Express,PazeWallet,Google Pay
What if my chosen flowers aren't available?
Occasionally, substitutions may be necessary to create your bouquet due to the availability of certain flowers in various parts of the country. Care is taken to maintain the style, theme and color scheme of the arrangement, using flowers of equal value. Additionally, the substitution of certain keepsake items may be necessary due to increased demand, especially during major holidays. In single-flower arrangements, such as an all rose bouquet, or orchids, we will make every attempt to match the flower type, but may substitute with another color.